Who we are and how to contact us
How to contact us. You can contact us directly with any privacy-related queries or complaints by emailing us on email@example.com
Requesting Access, correction, erasure or change of use of your personal data.
If you wish to make any requests regarding, access, correction, erasure or change of use to your personal data, please contact us at firstname.lastname@example.org
In general we will not charge you a fee in order to access your Personal Data, however, if you request is clearly repetitive, unfounded or excessive, we reserve the right refuse your request.
What do you need to provide?
In order to securely share data, or information relating to your data, we will need to confirm your identity, prior to sharing this information. As such, we may need to request specific information and/or contact you to ask for information in relation to your request in order to accelerate your process.
How long will it take? We will endeavour to respond to all legitimate requests within one month. In the event that a request is particularly complex, or require multiple sets of data it may take longer.
What do we collect. Common ways you provide us with information / data: We will collect a range of data when you use the services on our site or sign up to our mailing list. Common ways you provide us with data include: Searching for products Placing an order Submitting a Review Configuring your device’s privacy settings Communicating with us by phone, e-mail or otherwise In the process of undertaking the above actions, you might supply us with Your name, billing address and phone number Your payment details Delivery details, including name, address and phone number Account settings Contents of reviews and communications with us We do not collect any “Special Categories of Personal Data” about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How do we use your Personal Data?
What happens when you do not provide necessary Personal Data? Where you fail to provide Personal Data that we need to process based on Contractual Necessity or for the purposes of Compliance with Law, we may not be able to perform the contract we have or are trying to enter into with you (for example, we may not be able to open your account, we may have to close your account, we may not be able to procure the fulfilment of your order or process a return etc).
Personal Data from Third Party Sources In addition to the Personal Data collected directly from you as part of your use of the website, we also collect certain of your Personal Data from third party sources. These sources are broken down in the table below, together with a description of whether they are publicly available or not. Third party data source Publicly available? Category(ies) or other types of personal data received Social Media sites Yes Social Media Data Analytics Providers No Behavioural Data and Technical Data Advertising technology providers No Behavioural Data and Technical Data
Who we share your Personal Data with. The table below describes who we share your Personal Data with, what we share and why we share it. We may share your Personal Data with other Controllers (i.e., people who can use the relevant data for their own purposes), as well as Processors (i.e., people who use the relevant data only on our behalf and under our instruction). Recipients Why we share it Management software providers (as our Processors) So that we can effectively manage and fulfil your order we need to give your order information to our management software provider. Advertising technology providers (as independent Controllers) Advertising technology and analytics providers collect this Personal Data via this Site so that they can make sure that you see the most relevant content based on how you browse the Site and other pages on the internet. Our payment processors (as independent Controllers) We engage third parties to process your payments for products purchased via the Site. Our delivery management platforms (as our Processors) These third parties prepare the labelling, packaging information and courier services that we get our boutiques to use to send you your orders Our other Service Providers (as our Processor) We engage certain other third parties to provide elements of the Larkspur & Lavender services or to improve your experience on the Site. Here are a few examples of the types of things these third parties might be engaged to help us with:
Providing customer support services.
Helping confirm your delivery address.